|OptiMA Inc. is a small, woman owned company located in Massachusetts. We've been in business since 1987.|
Why are we different? Well there was a time when the only way to produce a perfect custom printed dry erase board where the graphics won't fade or wash away was to use a very expensive process using porcelain steel dry erase boards. The prints would actually be under the porcelain writing surface. That is the reason why every retailer other than OptiMA offers boards like music staff dry erase boards in an expensive magnetic format and why they only offer a few grid options as well. It was the only thing available to them from the manufacturers. That is of course until OptiMA created the Opti-Print method.
Using our exclusive Opti-Print method we devised a way to create some of the most vibrant and colorful custom printed dry erase boards ever available on the market place where the image is fully protected. In addition our printed boards are hugely successful with the healthcare industry because they can all be wiped down with disinfectant cleaners like Isopropyl without destroying the writing surface. When our boards are wiped down with Isopropyl you get a kill rate of 99.99% of most common bacteria's. We had it tested by an independent lab and we can provide you with a copy of the results.
We believe that you won't find a better printed board anywhere and you'll love our dry erase writing surface. How can we help you today?
Our contact information:
By standard mail:
Division of OptiMA Inc.
Hills Farm Industrial Park
240 A Cherry Street
Shrewsbury, MA 01545
Toll Free within the continental U.S. 866-366-1500
Local or Outside the continental U.S. 508-842-6200
By Fax Line:
Before printing any board we create a .pdf proof for your sign off. There is a one-time $15.00 to $60.00 art work and set up fee.
Our normal lead-time for board proofs is 2-3 business days from receipt of acceptable artwork.
Finished boards will take about 5-12 working days after we receive your signed and accepted proof back. Real lead time really depends on the quantity of boards that you're ordering and what units are being ordered. Some boards can be produced rather quickly but if we have to special order in a print blank like with some of our easel products then lead-times can be longer. Your print consultant should be able to quote a more specific time for you.
*Please note that boards without marker trays may add up to 3-5 business days to your lead time. We always recommend using a standard sized board from our stock sizes. Custom sized boards may take up to 2-3 weeks sometimes longer depending on requested sizes and the time of year. Please call our customer service department @ 866-366-1500 for more details.
Refund, Returns and Cancellation Policies:
Custom printed graphic boards are not returnable, if a board is damaged in shipping it must be refused at delivery. Therefore it is very important that you inspect every board for damage before signing for any shipment.
UPS Orders that are eligible to ship via UPS will be calculated by current published UPS rates.
Freight Truck* Flat fee of only $125.00 anywhere in the continental U.S. regardless of order size.
Freight delivery is curbside or loading dock only. The trucking company is only responsible for taking the freight to the back of their truck. It is your responsibility to take the freight into the building. Your freight charges billed through the OptiMA Companies only cover you to this point.
If you request Inside Delivery, there is an additional charge from the trucking company for this service and you are 100% responsible for these charges regardless of the size of your order. The charges are determined and controlled by the trucking company. OptiMA has no control over this charge.
You can make arrangements with the delivering carrier directly for inside delivery and they will collect the fees from you accordingly. OptiMA does not get involved with this process.
In addition to inside delivery charges, the customer is responsible for any addition delivery service charges and fees including but not limited to, limited access, liftgate, call ahead service and redelivery charges.
*All single board orders with boards over the size of 33.5" x 45.5" must ship by Truck. These larger boards are too large to ship by UPS or FedEx. Orders for multiple smaller boards may also be shipped by truck at the shipper's discretion.
Frequently Asked Questions:
Q: How long will my Custom Printed Dry Erase Boards Last?
A: With moderate use, proper care, cleaning and handling you can expect these boards to last for many many years.
Q: How Many Colors can I have on my custom printed board(s)?
A: There is no limit to the number of colors that we can print we can even print gradients and fine lines
Q: What types of files are acceptable artwork formats?
A: Preferable files are .ai, .eps or other vector based files we can also work from high resolution .pdfs and other files but be sure to either create outlines of, or include any special fonts.
Q: Can you put my (company, school or organization's) logo on a dry erase board?
A: Yes of course as long as it is not violating any copyright laws to do so and you can supply us with an acceptable file format.
Q: If the quality of these boards is so good then how can you offer them for so much less than everywhere else?
A: Unlike most other websites we print our own boards here cutting out the middle man and saving our customers hundreds of dollars.
Q: How do I know if my board is supposed to ship by UPS or Truck?
A: A good rule of thumb is that any single board 33.5" x 45.5" or smaller can ship via UPS larger boards must ship by freight truck.
Q: I ordered one of your boards and it is terrific! How do I order another one & do I have to resubmit my art work or pay another setup fee?
A: We are glad that you are happy, Typically we will hold your files for one year so we can print a duplicate board for you and waive the setup fee.
Q: When is my credit card charged?
A:When you determine that you would like to proceed with your order we will charge your credit card for the art work fees only. You will receive a color sample and PDF proof based on the art work which you have sent to your account manager.
Your credit card is not charged for the actual order until you have fully approved your PDF proof and color samples in writing. At that time your account manager will collect your credit card information again and process your order.
You will receive a confirmation email for both transactions.